OK, so it got past your antivirus. This is where it really becomes a headache, believe it or not some people go to the extreme of buying a new computer rather than trying to fix the problem or pay to have it fixed. This is the main reason I built this site. SUPPORT is our goal and now is where it is needed the most. I first want you to know, don't loose hope, there is several ways to eradicate a virus from your system, remember.. you're not the first person this has happened to and you will not be the last. One of the main questions I hear asked is why do people do this? Why do they write viruses? Weird as it may be while scouring the web I ran across several articles that were posted by individuals that interviewed viruse programers. It was disturbing to hear that they feel that they are doing a community service! Yes you heard me right, a community service. They feel that they're helping protect the public by exploiting holes in computer software. In doing so it causes software companies to rewrite the programs to be more secure, and it keeps the Antivirus industry on it's toes. When you are on the receiving end of these viruses your opinion changes pretty fast, so that is why we are here to help. 

Once your system is infected, we have several things that need to take place. First and most important is denying the virus access to the Internet and we can do this by unplugging your computers network choose to disconnect or disable depending on the options given, you may even have to open the network sharing option to disable it. Taking away the viruses ability to connect to the internet will help protect your personal data and slow down any further damage to your operating system.

Trying to figure out how this happened can be rather difficult and in few cases sometimes rather evident. Now all we want to do is get rid of it and get your system back to working as it should with no viruses. The Microsoft Windows operating system since the invent of Windows ME. Restore points allow you to roll your computer back in time to certain preset dates typically preceding any windows updates or software installs. Doing a system restore can take your computer back to before the virus made it’s way on to your computer. Use caution when doing this though, any changes you may have made to your PC whether it is visual, software, or documents they will all be lost during the restore if it falls within the time frame you choose to restore back to. Here is a list of the three most current Windows operating systems that offer the restore point. Simply click on the icon that matches you system and follow the directions.

If the restore point method did not work for you, don’t get frustrated. A few things may have taken place, such as the virus affected your systems ability to use the restore point or it could be that your restore point system has not been turned on. Neither of these matter though. Let’s approach this using another method. We are going to use software to combat the virus. Lucky for us there is a great deal of free programs on the market today that can assist us in removing these viruses. I will not be able to list them all but I will one again choose a small grouping of tried and true programs that have worked well for me in the past.

Malwarebytes is a company dedicated to fighting malware. Malwarebytes has produced a variety of tools that can identify and remove malicious software from your computer. When your computer becomes infected, Malwarebytes can provide the needed assistance to remove the infection and restore the machine back to optimum performance.

Ad-Aware years of malware experience combined in one dynamic application. Ad-Aware offers radically improved performance and efficiency, along with comprehensive malware protection. With real-time monitoring, threat alerts, and automatic updates you can rest easy knowing that you are protected.

Spybot Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. Spyware silently tracks your surfing behavior to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is free, so there's no harm giving it a try to see if something has invaded your computer.

Hijack This Trend Micro HijackThis is a free utility that generates an in depth report of registry and file settings from your computer. HijackThis makes no separation between safe and unsafe settings in its scan results giving you the ability to selectively remove items from your machine. In addition to this scan and remove capability HijackThis comes with several tools useful in manually removing malware from a computer.

IMPORTANT: HijackThis does not determine what is good or bad. Do not make any changes to your computer settings unless you are an expert computer user.

Advanced users can use HijackThis to remove unwanted settings or files.

If the virus is too heavly embeded in your PC you may have no other option than to REFORMAT your machine. Click this LINK and lets get you started.